FAQs

Helpful answers to questions we get frequently at The Play Cave.

What to wear?

Comfortable and stretchy clothes. Kids will be sliding, jumping, running, dodging, rolling and afterwards hopefully sitting or sleeping. Although! Long cotton pants allow you to slide faster when using the slides.

Remember: No socks, no play. Please ensure to wear socks at all times within the play area. They are available for $3 in the check-in area.

What if I’am late to a booked birthday party?

To be prepared please arrive 10-15 minutes prior to party events. Party events will continue to run on time. Booking rooms are booked for 2 hour sessions.

How do I book a party or event?

Party Booking can be made online in the Booking section. For faster bookings and for event bookings please call The Play Cave on 02 9525 8885.

 

Can I cancel a party?

A $100 booking fee is required upon cancellation. This fee is not refundable.

What payment methods do you accept?

We accept MasterCard, Visa, Eftpos and cash.

Can I bring my own food?

We have a top notch chef and kitchen staff. The menu punches above weight! It is just delicious for all ages. For infants under 1yr baby formula and baby food is permitted. For all ages above 1yr no external food and drinks allowed.

Is there supervision?

Sure is! Play Cave Rangers will be on site to ensure the safety and respectful play of all children and adults. See terms and conditions for full safety guides.

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