TERMS & CONDITIONS

SAFETY

    • Entry will be at the front once you have parked in the under-cover parking. The main reception counter will take your entry fee and your child will be issued with a wrist tag for the day. If your child is attending a birthday party, then they will have a special coloured party tag. You will then walk through the cafe to The Play Cave entry gate for secure entry by one of our friendly Cave- Ranger staff members. When you wish to leave, you will release the electronic button (at adult height) and walk through the front and into the car park.

To ensure the safety of all children, the cave wrist entry band MUST NOT BE REMOVED DURING PLAY. Any child found to be WITHOUT a wrist tag, will be required to pay at the counter or exit.

ACCEPTABLE BEHAVIOUR

    • Play Cave Rangers will be on site to ensure the safety and respectful play of all children and adults. Socks MUST be worn by children (& adults who want to enjoy the equipment) at all times. Any children (or adults) who are seen without their socks on will be asked by our Play Cave Rangers to please put them on before returning to equipment.

If you forgot your socks, pairs of socks can be purchased at the Play Cave Desk for $3ea.

  • PLEASE – NO SHOES ARE PERMITTED ON THE EQUIPMENT (by children or adults) AT ANY TIME!

Any child or parent who is witnessed by the Play Cave Rangers to be acting inappropriately, disrespectfully or destructively towards the equipment or other children, will IMMEDIATELY be reminded of the rules. If they are still not complying with respectful behaviour

  • MANAGEMENT RESERVE THE RIGHT TO ASK YOU TO IMMEDIATELY LEAVE THE PREMISES.
  • MANAGEMENT RESERVE THE RIGHT TO REFUSE ENTRY to any child not accompanied by a parent.
  • MANAGEMENT RESERVE THE RIGHT TO REFUSE ENTRY to any parent intoxicated.

THE PLAY CAVE RULES

  • Play respectfully.
  • Play safely.
  • Please wear socks in the play area at all times.
  • Please no shoes on the equipment.
  • Be careful with the equipment.
  • No outside food or drinks permitted.
  • No Glass items permitted in The Play Cave area.
  • Be careful with other children.
  • Speak nicely to others (NO RUDE WORDS).
  • HAVE FUN!!!

PARTY BOOKINGS TERMS & CONDITIONS

  • Bookings enquiries can be made online, via phone or in person.
  • The online Booking form is not a complete reservation. A Play Cave manager will call to approve and finalise the party booking.
  • $100 deposit per room is required for all party bookings and is not refundable under any circumstances if booking is cancelled.
  • Booking confirmation and invites will be issued upon payment of deposit.
  • Bookings are secured only once your $100 party booking deposit has been received.
  • Maximum 20 children per party room.
  • Parties exceeding 20 children incur charges.
  • Party parent must advise all invitees to wear socks including any adults entering any play area.
  • Only 1 parent is admitted FREE per paying child. $5 per additional adult.
  • Minimum 8 children for weekday parties & 10 children for weekend parties.
  • Parties are booked for a 2 hour duration.
  • Party parent must advise all invitees to wear socks.
  • Only 1 parent is admitted FREE per paying child.
  • Any additional uninvited children/siblings/adults who come to the venue on the party day, must pay an entry fee – regardless of age.
  • All parties must start & finish at designated times.
  • All party guests MUST vacate the building after the party.
  • Pre-ordered adult party platters cannot be cancelled on the day.
  • All pre-confirmed guests must be paid for.
  • No outside food or drinks permitted.
  • No Glass items permitted in The Play Cave area.
  • No Sparklers.
  • Final cash payment in full receives 5% discount.
  • Final Payment to be made on the day prior to the end of party.
  • A $50 surcharge applies to all party bookings on a public holiday to cover staff expenses.
  • No Socks, No Play. *Socks are available for purchase at The Play Cave (1f or $3 or 2 for $5)

DISCLAIMER

The Play Cave Rangers will work hard to maintain the highest quality in cleanliness and safety of equipment. However, The Play Cave will not take responsibility for any injuries or accidents involving children or their families in the facilities (unless due to negligence of equipment). It is your responsibility as the adult carer or parent of the children to ensure their safety at all times. An adult carer or parent must accompany children at all times.

The Play Cave is not a child care centre. No responsibility or liability is taken for children not supervised by their adult carer or parent.

  • For hygiene reasons and preventing damage to the equipment we kindly request that socks must be worn in the play area at all times by children and parents. No socks! No play.

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